For order questions, product questions, shipping help, or return requests, contact Intimacy Warehouse customer support.
Email: support@intimacywarehouse.com
Please include your order number when asking about an existing order. Support requests are handled discreetly.
Intimacy Warehouse sells adult wellness products for lawful adult use only. Customers are responsible for local legal compliance.
Chat with us
Contact us with product questions, order enquiries or support requests. For an existing order, please include your order number.
PayPal payment details
Place your order first, then use your order number and total when paying. All orders include free standard shipping to destinations we can serve.
PayPal recipient: zylzhangyuli@outlook.com
Open our PayPal payment page, enter your order total in USD and your order number, then complete payment on PayPal. We manually verify payment before arranging shipment.
Pay with PayPalShipping and return questions
Where does my order ship from? Our current products ship from China. Orders are usually dispatched within 2 days after payment confirmation. Estimated US transit is 5–9 days after dispatch, with free standard shipping and no additional import charges payable by the recipient for US deliveries. See shipping details for delivery estimates and other destinations.
Can I return an unopened item? Request a return within 30 days of delivery. Contact us first for the return instructions and the address in your country. See the full return conditions.
What should I include in a support request? Your order number, the product name and a short description of what you need. Please do not send payment card details, passwords or intimate photographs.