Unopened items: request a return within 30 days of delivery.
Contact support first to receive the local return address and instructions.
Unopened items
You can request a return within 30 days of receiving your order if the item is unused, unopened and in its original sealed packaging. Keep the packaging and order details until you have checked your delivery.
How to request a return
Please contact support with your order number, the item you want to return and the reason for the request. We will provide return instructions and an address in your country. Wait for these details before posting your parcel; do not send it to an address on the original shipping label.
Confirm any applicable return postage costs with support before sending the item. Keep proof of postage and tracking until the return is resolved.
Opened intimate products
For hygiene reasons, opened, unsealed, used, worn, washed or altered intimate products cannot be returned for a change of mind. This does not affect any rights that apply to faulty, damaged or incorrectly supplied goods under applicable law.
Damaged, defective or incorrect items
If an item arrives damaged, defective or incorrect, contact support promptly with your order number and a description of the issue. Include clear photos of the product or packaging where helpful. Please do not send intimate or personal-use photographs. We will review the issue and explain the available replacement or refund options.
Return review and refunds
We check returned items against the return conditions and contact you about the outcome. If a refund is approved, we will confirm the refund arrangements. Do not send an opened or used intimate product back unless support has specifically instructed you to do so.
Questions about delivery? See Shipping and Discreet Packaging.