Refund and Returns Policy

Because adult wellness products are intimate goods, returns are limited for hygiene and safety reasons.

Unopened items

Unopened, unused, sealed items may be eligible for return within the return window shown at checkout or in order communications, subject to review and approval.

Opened items

Opened, used, worn, washed, altered, or unsealed intimate products are not returnable unless required by law or confirmed defective under the applicable product warranty.

Defective or incorrect items

If an item arrives defective, damaged, or incorrect, contact customer support promptly with the order number and clear photos of the issue. We may offer replacement, store credit, or refund depending on the situation.

Shipping costs

Original shipping fees and return shipping fees may be non-refundable unless the return is due to our error or required by law.

Note: This page is a practical starter policy for store setup and should be reviewed by counsel before launch.